Effective Date: September 30, 2026

CoupleAdvisors respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, protect, and manage personal information when you visit our website, contact us, book a consultation, or request information about insurance products and services.

1. Who We Are

CoupleAdvisors is operated by:

Simin Afzountar
Phone: (778) 967-5262

Hossein Afshar Moghaddam
Phone: (778) 873-4924

Email: [email protected]

Simin Afzountar and Hossein Afshar Moghaddam serve as the privacy contacts for CoupleAdvisors. Questions or concerns regarding this Privacy Policy or the handling of personal information may be directed to us using the contact information above.

2. Information We May Collect

Depending on how you interact with us, we may collect personal information such as:

Your name

Phone number

Email address

Information submitted through website forms

Appointment and consultation information

Information you voluntarily provide regarding your insurance needs

Financial, employment, family, lifestyle, or other information relevant to assessing insurance needs

Communications between you and CoupleAdvisors

Technical information such as IP address, browser type, device information, and website activity where applicable

We aim to collect only information reasonably necessary for the purposes identified to you.

3. How We Use Your Information

We may use personal information to:

Respond to inquiries and requests

Schedule and manage appointments

Understand your insurance needs and financial protection goals

Discuss Living Benefits and other insurance solutions that may be relevant to your circumstances

Provide information regarding Disability Insurance, Critical Illness Insurance, Accident Insurance, Income Protection, and related insurance products

Communicate with you regarding appointments, applications, services, or requested information

Maintain appropriate business and compliance records

Improve our website and client experience

Meet legal, regulatory, contractual, and compliance requirements

We will not use personal information for purposes materially different from those for which it was collected without obtaining appropriate consent, unless otherwise permitted or required by law.

4. Consent

By voluntarily providing personal information through our website, booking forms, telephone conversations, email communications, or consultations, you consent to the collection, use, and disclosure of that information for the purposes explained at the time of collection and as described in this Privacy Policy.

Where appropriate, additional or express consent may be requested, particularly when sensitive personal information is involved.

You may withdraw your consent, subject to legal, regulatory, contractual, or other reasonable restrictions. Withdrawal of consent may affect our ability to provide certain services or process certain requests.

5. Insurance and Sensitive Information

During an insurance consultation or application process, you may be asked to provide additional personal or sensitive information.

We will seek to collect such information only when reasonably necessary for assessing your needs, assisting with an insurance application, fulfilling regulatory or compliance requirements, or providing services you have requested.

Submitting an inquiry or booking an appointment through this website does not require you to provide detailed medical information unless specifically requested through an appropriate process.

6. Sharing Your Personal Information

We do not sell or rent your personal information.

Where necessary to provide requested services or conduct our business, information may be disclosed to appropriate third parties, which may include:

Insurance companies and insurance service providers

Authorized insurance or administrative organizations

Technology and website service providers

Scheduling, communication, CRM, or data-storage providers

Professional or regulatory bodies where applicable

Government, regulatory, law-enforcement, or other authorities when required or permitted by law

We seek to limit disclosures to information reasonably necessary for the applicable purpose.

7. Website Forms and Appointment Booking

When you complete a form or schedule an appointment through our website, the information you provide may be processed through third-party technology platforms used to operate our website, appointment calendar, CRM, email, or communication systems.

These providers may process or store information on our behalf according to their respective services and privacy practices.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage, improve performance, or measure marketing effectiveness.

Depending on the technologies enabled on the website, third-party service providers may also use cookies or similar technologies.

You may be able to control or disable certain cookies through your browser or available website privacy settings. Disabling certain technologies may affect some website functionality.

9. How We Protect Personal Information

We take reasonable administrative, technical, and organizational measures appropriate to the sensitivity of the information to help protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, contractual, insurance, and record-keeping requirements.

When information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized as appropriate.

11. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate or incomplete, subject to applicable legal limitations.

To make a request, contact:

Email: [email protected]
Simin Afzountar: (778) 967-5262
Hossein Afshar Moghaddam: (778) 873-4924

We may need to verify your identity before processing an access or correction request.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

CoupleAdvisors is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

13. Children's Privacy

Our services are intended for adults seeking insurance information or services. We do not knowingly collect personal information from children through this website except where permitted by law and appropriately authorized.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or applicable legal and regulatory requirements.

The most current version will be posted on this website with its effective date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

CoupleAdvisors

Simin Afzountar
Phone: (778) 967-5262

Hossein Afshar Moghaddam
Phone: (778) 873-4924

Email: [email protected]